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We will make every effort to resolve any complaints we receive as quickly as possible.
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The first step is to discuss your complaint with local staff or their manager.
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If the complaint cannot be resolved, you can send a written complaint to our Complaints Coordinator.
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The Complaints Coordinator will investigate the complaint and make a decision within 30 days.
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If you are still not happy after this, you can bring your complaint to the HSE or to the Ombudsman. See Cope Foundation Complaints Policy for contact details.
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