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About Us

How to tell us what you think


We want to know what you think and how you feel about Cope Foundation.

If you are not happy with something you can complain.

If you are happy with something you can compliment us.


How to complain

We will make every effort to resolve any complaints we receive as quickly as possible.

The first step is to discuss your complaint with local staff or their manager.

If the complaint cannot be resolved, you can send a written complaint to our Quality & Safety Department.

The Quality & Safety Advisor will appoint someone to investigate the complaint and make a decision within 30 working days.

If you are still not happy after this, you can ask Cope Foundation for an internal review. Or, you can request an independent review at any time by contacting the HSE or to the Ombudsman. See Cope Foundation Complaints Policy for contact details.



How to compliment

If you are happy with something you can compliment us. Contact our head office.